Privacy Policy

Privacy Policy Last updated: 22/10/2026 Al Sarih LLP ("Al Sarih", "we", "us") runs sarihorganics.com. This policy explains what personal information we collect, why we collect it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect Information you give us • Name, phone number, email address and delivery address • Order details, payment method and order history • Messages you send us on WhatsApp, Facebook, Instagram or email • Account details if you sign up (email and password, stored securely) • Reviews, photos and feedback you choose to share Information collected automatically • Device and browser type, IP address and approximate location • Pages viewed, products added to cart and actions on our site • Cookies and similar technologies (see section 4) We do not store your full card details.

2. How we use your information • To process, deliver and support your orders, including COD confirmation calls or messages • To answer your questions and handle returns and refunds • To send order updates by SMS, WhatsApp or email • To send offers and new product news, only if you have agreed; you can opt out at any time • To improve our website, products and advertising • To prevent fraud, fake orders and misuse • To meet legal, tax and accounting requirements

3. Who we share it with We never sell your personal information. We share only what is needed with: • Courier partners, PostEx to deliver your order • Payment providers bank & Easypaisa to process payments and refunds • Service providers who host our website and database (such as Supabase) and help us send messages • Advertising and analytics partners such as Meta (Facebook and Instagram) and Google, as explained below • Authorities, when required by law or to protect our rights and customers

4. Cookies, advertising and tracking We use cookies and tools such as the Meta Pixel and Conversions API and Google Analytics to understand how visitors use our site, measure our ads, and show relevant ads to people who visited our site. These tools may receive information such as pages you viewed, items added to cart, purchases and, in protected (hashed) form, your email or phone number. You can control this by: • changing cookie settings in your browser • adjusting your ad preferences in your Facebook and Google settings

5. How long we keep your information We keep order and payment records for as long as needed for accounting and legal purposes 2years. Marketing data is kept until you unsubscribe. Other data is deleted or anonymised when no longer needed.

6. How we protect your information We use secure (HTTPS) connections, access controls and trusted service providers. No system is 100% secure, but we take reasonable steps to protect your data.

7. Your choices and rights You can ask us to: • see the personal information we hold about you • correct wrong or outdated information • delete your account and personal information, except records we must keep by law • stop sending you marketing messages (reply STOP on WhatsApp/SMS or use the unsubscribe link) To make a request, contact us using the details below. We will respond within 7 days.

8. Children Our website is not meant for children under 18. We do not knowingly collect personal information from children.

9. Changes to this policy We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date.

10. Contact us Al Sarih LLP, Islamabad, Pakistan Email: sarihorganics@gmail.com WhatsApp/Phone: +92 311 5849262, +92 313 8661957