Return & Refund Policy

Return & Refund Policy

Al Sarih, we stand behind the purity of every jar of honey and ghee we sell. If something is wrong with your order, we will make it right with a replacement or a refund. Last updated: 22/10/2026 At Al Sarih, we stand behind the purity of every jar of honey and ghee we sell. If something is wrong with your order, we will make it right with a replacement or a refund.

1. Our Purity Guarantee If you believe any Al Sarih product is not pure or not as described, contact us within 7 days of delivery. If our team confirms the issue, we will give you a full refund or a free replacement, including delivery charges. To claim, please keep at least half of the product in its original jar so we can check it.

2. Damaged, leaking, wrong or missing items We will replace or refund at no cost to you if: • the jar arrives broken, cracked or leaking • the seal is broken or tampered with on arrival • you received the wrong product, wrong size or a missing item • the product is past its best-before date on arrival Please report this within 48 hours of delivery with your order number and clear photos or an unboxing video. If you pay on delivery, you may check the parcel before paying.

3. Change of mind Because honey and ghee are food products, we accept change-of-mind returns only if the product is unopened, with its seal intact, and returned within 7 days of delivery. The customer pays the return delivery charges. Refunds exclude the original delivery charge.

4. Items we cannot accept • Opened or used products, except under the Purity Guarantee • Products damaged by improper storage after delivery (heat, moisture, unclean spoon) • Products bought at clearance or marked "final sale" • Gift boxes and bundles where items are missing from the return Please note: natural crystallisation of honey and solidifying of ghee in cold weather are normal signs of a pure product, not defects. Placing the jar in warm (not boiling) water returns it to liquid.

5. How to request a return or refund 1. WhatsApp us at +92 311 5849262 or email sarihorganics@gmail.com with your order number, the issue, and photos or video. 2. We will reply within 24 hours (Monday to Saturday) with next steps. 3. If a return is needed, we will arrange courier pickup or share the return address. 4. Once we receive and check the item, we confirm your refund or send the replacement.

7. Order cancellations You can cancel free of charge any time before your order is dispatched. After dispatch, please refuse the parcel or follow the return process above. Repeatedly refused COD orders may need advance payment for future orders.

8. Contact Al Sarih LLP, Islamabad, Pakistan WhatsApp/Phone: +92 311 5849262, +92 313 8661957 Email: sarihorganics@gmail.com