Shipping & Delivery Policy

Shipping & Delivery Policy

At Al-Sarih Organics, we aim to deliver your order safely, securely and as quickly as possible across Pakistan.

1. Delivery Areas

We currently deliver our products across Pakistan through reliable courier and delivery partners.

Delivery availability may vary for remote or difficult-to-reach locations.

2. Delivery Time

Orders are generally delivered within 2–3 business days after order confirmation.

Delivery to remote areas may take additional time.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, peak seasons or other circumstances beyond our control.

3. Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

An order may be processed for shipment after the required information has been confirmed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering process.

Free shipping may be available on orders above the minimum amount specified by Al-Sarih Organics.

Shipping charges and free-shipping thresholds may change during promotional campaigns or at any time without prior notice.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders, the customer must pay the complete order amount to the courier or delivery representative at the time of delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number and other required information.

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply or the order may need to be reshipped.

7. Missed Delivery

If the customer is unavailable when the courier attempts delivery, the courier may make another delivery attempt or contact the customer.

Customers should remain available on the provided phone number until the order is successfully delivered.

8. Delayed Delivery

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to courier operations, weather, public holidays, high order volumes, security restrictions, remote locations or other circumstances beyond our control.

We appreciate your patience in such situations.

9. Damaged Package

Customers should check the package at the time of delivery whenever possible.

If your package appears damaged, opened or tampered with, please contact Al-Sarih Organics as soon as possible and provide clear photographs/videos of the package and product.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible with your order details.

Our team will review the issue and assist you according to our applicable Return & Refund Policy.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

12. Contact Us

For questions about shipping or delivery, please contact us:

Al-Sarih Organics Islamabad, Pakistan

WhatsApp / Phone: 0311-5849262 Email: sarihorganics@gmail.com Website: www.sarihorganics.com

Al-Sarih Organics – Where Purity Matters